Pillar 01
Labor and scheduling
The right people on at the right times.
We look at your schedule and labor numbers to understand how staffing lines up with service.
How we work
Four pillars. Your numbers. Your team’s answers.
Two halves of the same job: the numbers that keep the doors open, and the people who carry the work. Every Ops Diagnostic scores both, pillar by pillar, Green, Yellow, or Red.
Prime cost
60%
Food and beverage cost plus hourly labor, divided by sales. Goal is 60% or less.
Manager pay is scored separately, with a goal under 10% of sales.
01The four pillars
Operations and care, looked at together. All four get scored.
Pillar 02
Food cost and waste
Buying, portioning, and throwing out only what you should.
We look at buying, portioning, and waste during the kitchen walk and site visits.
Pillar 03
Guest experience
Fast, friendly, clean, consistent.
During the rush, we watch the flow and time tickets. We look at what consistent service means for your team.
Pillar 04
People and culture
A team that knows what good looks like, gets support, and stays.
Short staff talks and the anonymous Care Check survey help us understand the team's experience.
Each pillar gets one of these scores
- Green
- Yellow
- Red
02The Care Check
Your team's answers. Your guess. The gap in between.
The Care Check is a short anonymous team survey. It measures 6 parts of care, and you answer it too, guessing how your team will respond.
The gap between your guess and their answers is often the most eye-opening page of the report.
Nobody is named. Staff talks stay short, and nothing gets shared with a name on it.
The 6 parts of care
01Seen and valued
02Supported
03Heard
04Respected
05Invested in
06Cared for as a person
03The Ops Diagnostic, step by step
You keep running your restaurant. The report is the deliverable.
01
The intake call
No forms to fill out. We agree on what's bugging you, and what the report has to answer.
02
The room
Kitchen, storage, and dining room, plus your numbers at the register. You see where the work happens.
03
A service, watched
We watch the flow and time tickets, then talk with a few staff. Nobody is named, and nothing is repeated with a name on it.
04
The report and walkthrough
Your scorecard, prime cost, and top 3 fixes, ranked by impact. What you can fix yourself, and what the 90-Day Build would tackle.
04Inside the 90-Day Build
At the start
Find the problem, in the numbers and in the room.
By day 60
Build the fix with your team.
By day 90
Make sure it holds.
Then
Compare your numbers and your team's answers to the start.
Change takes work. We find the problem, build the fix with you, and check whether it holds by day 90. Then we compare your numbers to the starting point.
Start here
Book a free 30-minute call.
Tell me what's bugging you most right now. If I don't think I can help, I'll tell you straight.