01Operations
Labor keeps creeping up.
We look at who's scheduled, when they're on, and what the numbers show.
How we find itRestaurant consulting · Cincinnati, Ohio
It’s a process. Fix it once, keep it running.
Restaurant consulting from an operator who's been doing it since 2009. We find where costs and routines need work, listen to your team, and build systems that support the restaurant and the people doing the work.
Start with a clear picture
Ops Diagnostic
$2,000
One flat fee. A written report you keep.
Where your money is going. Where your time is going. What your team actually experiences, through an anonymous Care Check. And the top 3 fixes, ranked by impact.
You keep running your restaurant. I do the digging.
01Sound familiar?
You know something’s off. Let’s find it.
02Team care
Good people keep leaving.
We look at whether your people have clear expectations and support. Anonymous team answers help us understand their experience.
See the Care Check03Operations
Food cost keeps creeping up.
Buying, portioning, and what gets thrown out. We look at all three.
How we find it04Team care
Your team needs clearer direction.
Role clarity and onboarding can be part of the systems we build with you and your team.
See the 90-Day BuildOpening soon? See opening tools for staffing, hiring, and training.
02Two halves, one job
Clear systems. Genuine care. Both matter.
We look at the costs and the daily work. We also ask whether your people feel seen, supported, heard, and respected. Your numbers and your team's answers both guide what we build together.
01 · Operations
Know your costs. Build clear routines for the daily work.
- Labor and scheduling: the right people on at the right times.
- Food cost and waste: buying, portioning, and what gets thrown out.
- Prime cost: food and beverage plus hourly labor, divided by sales. Goal: 60% or less.
- Guest experience: fast, friendly, clean, consistent.
02 · Care for the team
A team that knows what good looks like and gets support to do the job.
- The Care Check: a short anonymous team survey.
- Seen and valued, supported, heard, respected, invested in, and cared for as a person.
- Your team's answers alongside your expectations. Both are part of the report.
- Short staff talks. Nothing gets shared by name.
Your team is your strategy. We build the systems around the people who use them.
See how both get measured
03Meet the operator
Matt Cuff. Still running Just Q’in.
Matt has run Just Q’in Barbeque in Cincinnati since 2009: a restaurant, catering service, and food truck under one brand. The tools UHP brings to your restaurant were run first at his own, with his own crew.
- 17 years operating
- President Joe Biden visited Just Q'in
- Featured on Food Network, Cooking Channel, and in Ebony
04How it works
Diagnose. Build. Keep it running.
01
Diagnose
A walk of your kitchen, a live look at service, short staff talks, the anonymous Care Check, and your numbers. You get your top 3 fixes, ranked by impact.
02
Build
With the 90-Day Build, we build 2 systems with you and your team. Hiring and onboarding, role clarity, a weekly ops routine, or guest standards.
03
Keep it running
By day 90 we check that it holds. Then we compare prime cost, labor, turnover, and the Care Check answers to where you started.
Hospitality consulting for Greater Cincinnati, in person. Elsewhere, by video. Full service, fast casual, catering, and food trucks.
See the full processNext step
Book a free 30-minute call.
Tell me what's bugging you most right now. If I don't think I can help, I'll tell you straight.